Returns & Exchanges

At Rakuten, we want you to shop with confidence, which is why we offer a flexible return window for most items purchased through our marketplace. If you are not completely satisfied with your order, our streamlined process ensures you can easily return or exchange products through our verified merchant partners.

Return Process

• 1.
  Initiate Your Request

  Log into your Rakuten account, navigate to your order history, and select the item you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label or use your preferred carrier to send the package back to the merchant's specified return address.

• 4.
  Receive Your Refund

  Once the merchant inspects and processes your return, your refund will be issued to your original payment method within 7-10 business days.